School Holiday Program Policies

Full payment is required at the time of booking to secure a place in the program.
Spaces are limited and allocated on a first-come, first-served basis.
If a session is fully booked, a waitlist option may be available.

Cancellations made at least 14 days before the program start date are eligible for a full refund (minus an admin fee).
Cancellations made within 7-13 days of the program start date will receive a 50% refund.
Cancellations within 6 days of the program start date are non-refundable.
If a participant is unable to attend due to illness, a credit may be offered for a future program (subject to availability).
In the unlikely event that Grow Explore Learn cancels a session, a full refund or credit will be offered.

Programs are designed for primary-aged students (specific age groups vary per program).
Participants must be within the specified age range at the time of attending the program.
Grow Explore Learn reserves the right to refuse entry to a child who does not meet the age requirements.

Drop-off is available from 9:00 am. Parents/guardians must sign their child in upon arrival.
The program runs from 9:30 am to 3:00 pm daily.
Pick-up is until 3:30 pm. Parents/guardians must sign their child out upon collection.
Late pick-ups beyond 3:30 pm may incur an additional fee.

All participants are expected to behave respectfully towards staff and other attendees.
Disruptive or unsafe behaviour may result in temporary removal from an activity or, in extreme cases, dismissal from the program without a refund.
No bullying, aggressive behaviour, or inappropriate language will be tolerated.

If your child is feeling unwell, they should not attend the program.
Parents/guardians must provide relevant medical information and emergency contacts upon registration.
Any required medications (e.g., asthma puffers, EpiPens) must be supplied in a clearly labelled container and given to staff upon arrival.
Staff are trained in first aid, and any incidents will be recorded and communicated with parents/guardians.

Participants must bring their own packed lunch, snacks, and water bottle each day.
Grow Explore Learn operates a nut-free environment to ensure the safety of all participants.
Sharing food is not permitted to prevent cross-contamination and allergy risks.

Grow Explore Learn is not responsible for lost or damaged personal items brought to the program.
Valuables (including electronics, trading cards, and toys) should be left at home unless specifically required for a session.

Photos and videos may be taken during the program for promotional purposes.
Parents/guardians must provide consent during registration if they agree to their child being included in marketing materials.
If a parent does not consent, their child will not be included in any photos or videos.

If your child has special needs or requires additional support, please contact Grow Explore Learn before booking to discuss accommodations.
While we strive to create an inclusive environment, some activities may not be suitable for all children, and additional support staff may be required.

Parents/guardians must provide accurate contact details at registration.
If an emergency arises, staff will contact parents/guardians immediately.
Program updates, reminders, and important notifications will be sent via email or SMS before and during the program.